Terms of service

Discovery, Mindset, Transformation Coaching and Support Services Pty Ltd

Introduction

These Terms of Service (“Terms”) govern your use of the services provided by Discovery, Mindset, Transformation Coaching and Support Services Pty Ltd (“DMTCSS”, “we”, “our”, or “us”). By accessing our website, booking an appointment, or engaging with any of our coaching or support coordination services, you agree to these Terms.

If you do not agree, please do not use our services.

Services We Provide

  • Coaching Services

We offer personalised coaching sessions, group coaching, and workshops designed to support personal growth, mindset development, and positive change. Coaching is not counselling, psychology, or therapy. We do not diagnose, treat, or provide clinical advice.

  • Support Coordination Services

We provide NDIS Support Coordination and assistance in implementing NDIS plans for children aged 0–9 and their families within Brisbane, Logan, and the Redlands. Support Coordination does not include clinical advice or case management.

Client Responsibilities

By using our services, you agree to:

  • Provide accurate, up-to-date information

  • Attend sessions on time

  • Participate actively in the coaching or support coordination process

  • Inform us of any changes to your contact details or situation

  • Seek appropriate professional or medical advice when required

Payment Terms

  • Coaching services are billed at the rate advertised at the time of booking unless otherwise agreed.

  • Support Coordination services are billed in accordance with the current NDIS Pricing Arrangements and Price Limits.

  • Payments are due at the time of service or as invoiced.

  • Late payments may result in suspension of services until the account is settled.

Cancellations & No-Shows

To ensure fairness to all clients:

  • Cancellations made with less than 24 hours’ notice may incur a fee.

  • No-shows may be billed at the full session rate.

  • NDIS cancellations will be charged in line with NDIS guidelines.

Limitations of Service

Coaching and Support Coordination services:

  • Are not therapeutic, psychological, medical, or legal services

  • Do not guarantee particular outcomes

  • Provide guidance, strategies, and support but require client participation

You are responsible for your decisions, wellbeing, and actions.

Confidentiality

We maintain strict confidentiality in line with Australian Privacy Principles (APPs).
Your information will not be shared without your consent unless required by law, such as:

  • Risk of harm to yourself or others

  • Child safety concerns

  • Court orders or subpoenas

Website Use

By accessing our website, you agree not to:

  • Use the site for unlawful purposes

  • Copy or reproduce website content without permission

  • Misuse booking or contact forms

All intellectual property on the site is owned by DMTCSS.

Third-Party Services

We may use third-party platforms such as:

  • Xero (invoicing, accounting)

  • Microsoft Outlook Calendar (scheduling and communication)

  • Zoom & Microsoft Teams (Virtual meetings)

By engaging our services, you acknowledge that some data may be processed or stored using these platforms.

Limitation of Liability

To the extent permitted by Australian law, DMTCSS is not liable for:

  • Decisions you make based on coaching or support coordination

  • Service interruptions beyond our control

  • Indirect, incidental, or consequential damages

Complaints & Feedback

We welcome feedback and aim to resolve concerns promptly.
Please email: enquiries@dmtcss.com.au

If your concern relates to NDIS Support Coordination, you may also contact:
NDIS Quality and Safeguards Commission (1800 035 544)

Changes to Terms

We may update these Terms occasionally. Continued use of our services indicates acceptance of updated Terms.

Last updated 03/12/2025