Privacy policy

Discovery, Mindset, Transformation Coaching and Support Services Pty Ltd

Introduction

This Privacy Policy explains how DMTCSS (“we”, “our”, “us”) collects, uses, stores, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our services or accessing our website, you consent to this Policy.

Information We Collect

We may collect personal information including:

  • Name

  • Date of birth (for children via parent/guardian)

  • Email address

  • Phone number

  • Address

  • NDIS number (where applicable)

  • Emergency contact details

  • Session notes (coaching and support coordination)

  • Feedback, testimonials, or survey responses

We may also collect digital information via:

  • Website forms

  • Online bookings

  • Email enquiries

  • Phone or SMS

  • Cookies and analytics

  • Microsoft Outlook and Xero

Sensitive Information

We may collect sensitive information when necessary, including:

  • Disability-related details (for NDIS services)

  • Medical needs or support requirements (children aged 0–9)

This information is collected with consent and used only for providing services.

How We Collect Information

We collect information through:

  • Website contact forms

  • Booking systems

  • Email or SMS communication

  • Phone calls

  • Coaching session notes

  • Support Coordination case notes

  • Analytics tools

How We Use Your Information

We use your information to:

  • Provide coaching and support coordination services

  • Communicate with you

  • Manage bookings and invoicing

  • Improve our services and website

  • Meet NDIS reporting or compliance requirements

  • Send updates or administrative information

  • Respond to enquiries, feedback, or complaints

We do not use your information for direct marketing without your consent.

Disclosure to Third Parties

We may share information with:

  • Your authorised representatives

  • NDIS providers or professionals involved in your child’s plan (with consent)

  • Xero (billing)

  • Microsoft Outlook (communication & scheduling)

  • Other systems added in future (notified as required)

We will not share your personal information without consent unless required by law.

Data Storage & Security

Your data may be stored:

  • On secure computers

  • Within encrypted third-party systems

  • On protected cloud platforms

We take reasonable steps to protect your information from unauthorised access, misuse, alteration, or loss.

Access & Correction

You may request:

  • Access to your personal information

  • Correction of inaccurate information

  • Deletion of information (except where legally required to retain)

To request access or corrections, contact: enquiries@dmtcss.com.au

Children’s Information (Ages 0–9)

For NDIS Support Coordination, all information is collected through the parent or guardian and used solely for supporting the child’s developmental and support needs.

Cookies & Website Analytics

Our website may use cookies and analytics tools to improve user experience. You can adjust cookie settings through your browser.

Complaints

If you have concerns about how your information is handled, contact us at: enquiries@dmtcss.com.au

If unresolved, you may contact: Office of the Australian Information Commissioner (OAIC) www.oaic.gov.au

Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be available on our website.

Last updated: 03/12/2025